Accelya’s CEO, Jim Davidson, and Juliana Rios, LATAM Airlines’ CIO, took time out of their busy schedules to sit down for a chat at the IATA Digital Data and Retailing Symposium in Madrid. These two titans had quite the conversation about how servicing is as important for travelers as choosing and purchasing a flight. They also discussed how technology providers must come to the table knowing how their solutions let airlines service their customers.
Welcome back to the second podcast in our Titans of the Industry series of Airline Voice Radio, where Accelya’s newly-appointed CEO, Jim Davidson, engages with airline leaders from across the globe.
In this new episode, Jim talks to Juliana Rios, LATAM Airlines’ Chief Information Officer, about overcoming the challenges facing airline commerce. Coming from the finance industry, Juliana brings some fresh thinking to the discussion. We learn that from Juliana’s perspective, the only customer is the one who flies and that the end-to-end customer experience is everything.
“I come from a different type of background, but I think that’s what we need today, right? To bring people together to bring different perspectives to solve the challenges that we are facing and the new challenges that are going to come", Juliana Rios, CIO, LATAM Airlines.
In this episode, you’ll discover that:
Stay tuned for the release of two more episodes in this special series of Airline Voice Radio.